What are the limitations, if any, of the support that you will provide?
All NuNet subscribers get free technical assistance as part of their service.
However, this assistance is limited to Internet related issues only. Here
are the general guidelines to what we will support.
DEFINITIONS OF THIS CHART
INTERNET RELATED ASSISTANCE: Assistance that relates strictly with making
sure that our settings are setup and optimized on your computer to properly and
effectively use our service.
FULL: Will assist with walkthroughs and full troubleshooting processes
LIMITED: Will assist and troubleshoot with whatever information we have
available or can research, but customer should be familiar with how to setup
the program
NOT: Will supply necessary settings for proper configuration but it will be
up to the customer to know how to properly input them
Operating Systems
| We will offer FULL Internet
related assistance for: |
Windows 95 and higher
MacOS 7.1 and higher |
| We will offer LIMITED
Internet related assistance for: |
Windows 3.1x, Windows CE |
| We do NOT offer assistance
for: |
Unix, Linux, OS2, or any
other except for above |
Web Browsers
| We will offer FULL Internet
related assistance for: |
Internet Explorer 3 and
higher
Netscape 3 and higher |
| We will offer LIMITED
Internet related assistance for: |
All except for above |
Email Programs
| We will offer FULL Internet
related assistance for: |
Internet Mail and News (IE3)
Outlook Express 4 and higher
Netscape Mail 3 and higher
Eudora 3 and higher |
| We will offer LIMITED
Internet related assistance for: |
All except for above |
FTP Programs
| We will offer LIMITED Internet related
assistance for all FTP programs |
Website Design Software
| We do NOT offer assistance
for any website design software including, but not limited to: |
FrontPage
Dreamweaver
Netscape Composer |
Networking
| We do NOT offer assistance
for any networking setups including, but not limited to, |
Internet Connection Sharing
VPN
Remote Desktop (PCAnywhere)
Router configurations |
PC Hardware
| We will offer LIMITED
Internet related assistance for: |
Analog Modems(<=56k) |
| We do NOT offer assistance
for: |
All except for above |
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